Samsung's 990 Pro SSD warranty policy is a scam; I'm taking them to court.
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This is a ~16-17 minute video by Louis Rossmann titled "Samsung's 990 Pro SSD warranty policy is a scam; I'm taking them to court." (Posted around June 8-9, 2026, now with nearly 1M views.)Quick summaryLouis details his experience with a 4TB Samsung 990 Pro SSD he bought for ~$330 (from Best Buy) that failed under warranty (less than 18 months old, properly cooled with heatsink + fans in a RAID 1 setup). Key points from the video:The drive showed clear failure symptoms (dropping out of RAID, NVMe command issues, extremely low sustained speeds).
Samsung support initially acknowledged the issue and processed an RMA.
After receiving the drive, Samsung claimed it "passed tests" and sent it back unreplaced — Louis demonstrates on professional data recovery equipment (PC-3000) that it still performs terribly (dropping to 20-60 MB/s writes and dying).
Samsung then offered only a refund of the original ~$330 purchase price.
Meanwhile, the same drive now sells for ~$900–$950 due to market shortages (AI-driven demand for high-end storage).
Louis argues this is a deceptive practice: Samsung avoids replacing with current stock (expensive due to shortages) and effectively forces customers to eat the difference. He issued a formal demand letter and plans to sue in small claims court in Travis County, Texas, while documenting everything publicly. He frames it as part of broader warranty issues where companies make honoring claims more expensive than denying them.
tomshardware.com
The video includes email chains, performance tests, and his signature frustrated/humorous style.Broader contextThis ties into reports of Samsung 990 Pro reliability/warranty complaints. There are mentions of class action investigations into similar denial/refund practices for Pro-series SSDs. Samsung has stated (in response to coverage) that in cases where replacement isn't possible, they refund at current market value (per their site), not original price — but that doesn't seem to have applied cleanly here.